Drain Quote Check – Terms of Service

Effective Date: 11/06/2026
Business Name: Drain Quote Check ("DQC", "we", "us", "our")

These Terms of Service govern the use of the Drain Quote Check website and the purchase and delivery of our drainage quote review services.

By submitting a quote for review, making payment for our services, or using our website, you agree to these Terms.

1. About Our Service

Drain Quote Check provides a fixed-fee independent review service for drainage repair, maintenance, and associated contractor quotations.

Our service is intended to help customers better understand the quality, clarity, proportionality, and commercial reasonableness of drainage-related quotations before committing to proposed works.

DQC does not carry out drainage works, provide regulated engineering certifications, or act as a contractor, surveyor, insurer, mediator, or legal advisor.

2. Eligibility

You may use our services if:

  • You are aged 18 years or older;

  • You are legally capable of entering into binding contracts;

  • You are authorised to share the documents and materials submitted to us;

  • You agree to comply with these Terms.

Our services are available to:

  • Homeowners;

  • Landlords;

  • Property managers;

  • Businesses and commercial customers.

3. Service Description

3.1 What We Provide

DQC provides a one-off fixed-fee audit and review of drainage-related quotations supplied by the customer.

The review may include:

  • Assessment of pricing reasonableness;

  • Assessment of quote detail and completeness;

  • Review of proposed timelines where available;

  • Review of supporting documentation such as CCTV reports;

  • Confidence scoring;

  • Commentary and contextual observations;

  • Traffic-light style indicators and annotations.

3.2 Deliverables

Upon completion of the review, customers will receive:

  • The reviewed documentation;

  • Confidence scoring across relevant metrics;

  • Commentary and observations;

  • Annotated or overlaid review materials where applicable.

Confidence scoring may assess:

  • Cost;

  • Timeline;

  • Level of detail;

  • Supporting evidence quality;

  • Overall quote clarity.

3.3 Supporting Material

Customers may submit:

  • Drainage quotations;

  • CCTV reports;

  • Photographs;

  • Supporting contractor documentation;

  • Written job context.

We reserve the right to request additional information where reasonably required to complete a review.

4. Customer Responsibilities

You agree that:

  • All information submitted is accurate to the best of your knowledge;

  • You have permission to share all submitted documents;

  • You will not knowingly submit false, misleading, unlawful, or defamatory materials;

  • You remain solely responsible for any decisions taken based on our review.

4.1 Removal of Personal Information

Customers must remove or anonymise personal information from documents before submission wherever reasonably possible.

Examples include:

  • Names;

  • Phone numbers;

  • Email addresses;

  • Home addresses;

  • Contractor employee details;

  • Payment details.

DQC may refuse to process documents containing excessive personal data.

4.2 Quote Anonymisation

Where possible, customers are encouraged to anonymise contractor identities to reduce the risk of bias and maintain impartiality.

Examples and guidance may be provided within onboarding communications or downloadable resources.

5. Scope of Service

5.1 In Scope

The following services are included:

  • One-off review of a submitted drainage quotation;

  • Review of associated supporting documentation;

  • Confidence scoring and commentary;

  • Delivery of findings via email or digital format.

5.2 Out of Scope

The following are expressly excluded:

  • Unlimited revisions;

  • Ongoing consultancy;

  • Direct negotiation with contractors;

  • Mediation services;

  • Legal advice;

  • Engineering certification;

  • Building surveying services;

  • Insurance advice;

  • Warranty verification;

  • Site inspections unless expressly agreed separately;

  • Emergency response services;

  • Communication with third-party contractors.

DQC will not contact contractors, tradespersons, or service providers on your behalf.

This restriction exists to:

  • Preserve impartiality;

  • Protect reviewer identities;

  • Reduce harassment and conflict risks;

  • Maintain operational independence.

6. Revisions and Amendments

6.1 General Position

Reviews are generally considered final once delivered.

6.2 Discretionary Revisions

DQC may, at its sole discretion, offer:

  • One goodwill revision cycle; or

  • A paid amendment service.

Revisions may be refused where:

  • Additional scope is introduced;

  • New documentation materially changes the review;

  • Requests are excessive or unreasonable;

  • Abuse or harassment occurs.

6.3 Scope Expansion

Where additional work is required beyond the original submission, additional charges may apply.

Customers will be informed before any additional paid work is undertaken.

7. Turnaround Times and Service Levels

7.1 Standard Turnaround

DQC aims to complete reviews within:

  • Up to 7 business days from receipt of:

    • payment; and

    • all required documentation.

Timeframes are estimates only and are not guaranteed.

7.2 Delays

Where delays occur, we will make reasonable efforts to notify customers as soon as practicable.

Potential causes include:

  • High workload;

  • Complexity of submissions;

  • Missing information;

  • Technical issues;

  • Staff absence;

  • Circumstances outside our reasonable control.

7.3 Refunds for Significant Delay

If a revised completion timeline cannot reasonably be agreed, DQC may offer a refund at its discretion.

Approved refunds will typically be processed within 14 business days.

8. Pricing and Payment

8.1 Fees

Fees are displayed on the website or otherwise communicated before purchase.

Unless stated otherwise:

  • Fees are fixed-fee per quote review;

  • All prices are stated in GBP (£);

  • VAT treatment will be applied in accordance with UK law.

8.2 Payment Requirement

Payment must be received before work begins.

DQC reserves the right to refuse or delay service until:

  • payment clears; and

  • required materials are received.

8.3 Failed Payments

Where payments fail, are reversed, or are disputed without reasonable basis, we may:

  • suspend services;

  • refuse future work;

  • pursue recovery costs where legally permitted.

9. Cancellation and Refund Policy

9.1 Consumer Cancellation Rights

Where customers are consumers under UK consumer law, cancellation rights may apply.

By requesting that work begin immediately, you expressly acknowledge that:

  • the service may begin before the statutory cooling-off period ends; and

  • once work has been fully completed, cancellation rights may be lost.

9.2 Refund Eligibility

Refunds are generally not available once substantive review work has commenced.

Partial or full refunds may be considered where:

  • DQC cannot reasonably complete the work;

  • duplicate payment was made;

  • exceptional circumstances apply.

Refund decisions are made at our reasonable discretion.

10. No Professional

or Legal Advice

DQC provides informational and opinion-based review services only.

Our services do not constitute:

  • legal advice;

  • engineering advice;

  • regulated surveying advice;

  • insurance advice;

  • professional certification;

  • guarantees regarding contractor performance.

Customers should seek independent professional advice where appropriate.

11. Disclaimers

11.1 Accuracy Disclaimer

While we aim to provide commercially reasonable and impartial observations, DQC does not guarantee:

  • accuracy;

  • completeness;

  • contractor misconduct detection;

  • future pricing outcomes;

  • workmanship quality;

  • legal compliance of submitted quotations.

11.2 Reliance

Any decisions taken based on our reviews are solely the responsibility of the customer.

Customers should independently assess whether to proceed with any contractor, quotation, or proposed works.

11.3 Third-Party Materials

We are not responsible for:

  • inaccuracies in contractor documents;

  • misleading third-party information;

  • incomplete CCTV reports;

  • fraudulent submissions;

  • hidden site conditions.

11.4 Availability

We do not guarantee uninterrupted website or email availability.

12. Limitation of Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded under English law.

Subject to that:

  • DQC shall not be liable for indirect or consequential losses;

  • DQC shall not be liable for loss of profits, opportunity, revenue, or reputation;

  • DQC shall not be liable for contractor performance or workmanship;

  • DQC shall not be liable for decisions made by customers based on our review.

To the fullest extent permitted by law, our total liability relating to any service shall not exceed:

  • the amount paid by the customer for the relevant review service.

13. Customer Conduct

Customers must not:

  • abuse or harass staff;

  • submit unlawful material;

  • attempt to reverse engineer internal scoring methodologies;

  • impersonate others;

  • misuse our website;

  • submit malicious files or harmful content.

We reserve the right to refuse service where customer behaviour is inappropriate.

14. Intellectual Property

All website content, methodologies, scoring systems, branding, templates, documents, graphics, and materials produced by DQC remain our intellectual property unless otherwise stated.

Customers may use review outputs for personal or internal business use only.

Customers may not:

  • resell outputs;

  • reproduce methodologies commercially;

  • publish review frameworks without permission;

  • remove branding or copyright notices.

15. Data Protection and Privacy

DQC processes personal data in accordance with applicable UK data protection laws, including:

  • UK GDPR;

  • the Data Protection Act 2018.

Customers should avoid submitting unnecessary personal data.

Where unlawful or excessive personal data is submitted, we may:

  • request resubmission;

  • redact information;

  • delete materials where appropriate;

  • refuse service.

Further details are set out in our Privacy Policy.

16. Confidentiality

We will take reasonable steps to keep customer submissions confidential.

However, customers acknowledge that:

  • email communications may not always be fully secure;

  • anonymised examples may occasionally be used internally for quality assurance or training;

  • we may retain records for compliance, legal, and operational purposes.

We will not publicly identify customers without consent.

17. Website Use

Users of our website agree not to:

  • interfere with website functionality;

  • attempt unauthorised access;

  • scrape or harvest data;

  • upload malware;

  • use the site unlawfully.

We may suspend or restrict access where misuse is detected.

18. Force Majeure

DQC shall not be liable for delays or failures caused by events outside our reasonable control, including:

  • internet outages;

  • cyber incidents;

  • supplier failures;

  • illness;

  • natural disasters;

  • strikes;

  • government restrictions.

19. Complaints

Customers wishing to raise concerns should contact:

enquiries@drainquotecheck.com

We aim to acknowledge complaints within a reasonable timeframe.

Where appropriate, complaints may be escalated internally for review.

20. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on our website with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless mandatory consumer protections require otherwise.

22. Contact Details

Drain Quote Check

enquiries@drainquotecheck.com
www.drainquotecheck.com

23. Acceptance

By purchasing or using DQC services, you confirm that you:

  • have read these Terms;

  • understand these Terms; and

  • agree to be legally bound by them.